An Excellent Company Apology

In today’s social world, a quick and effective apology is a company’s best strategy for damage control after committing an error in customer service. Here’s a great example of such an apology I received from 48hourPrint.com. Not only did they manage to apologize and make things right with a 15% discount and free shipping, but they also subtly communicated that their company’s services are in demand. Genius!

Also of note: they clearly explained what happened without excuses and communicated how they are fixing the issue.

The cute little monster doesn’t hurt either. Well done, 48hourPrint!

Effective apology email from 48HourPrint.com

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